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You can contact your branch office directly or contact the customer support hotline.

If you want to find out which branch is responsible for you, or who your direct contact partner is, you can click on the "Contact Person" button on the starting page and you will be shown the appropriate contact details. If you are an existing customer with you own personal contact, you will see the person's direct contact details.

If you have technically related problems with the online shop, you can contact your customer service as usual at +44 330 134 0134  or by e-mail.

1. Please click on the "Login" (1.) tab in the top right corner
   
   
   
   
2. A new screen will open in which you can select "I do not have a Kloeckner customer no."
   
   
   
   
3. You will then be automatically redirected to our sign up page for new customers. Proceed to fill in your details and then click on the button "Register Now".
   
   

 If you are already a Kloeckner customer, please follow the steps here.

If you are currently a kloeckner Metals UK account  customer, you can sign in quickly:

1. Please click on the "Login" tab in the top right corner
   
   
   
   
2. Next, type in your information (email address and customer no.) in the "New to the kloeckner Online Shop" section
   
   
   
   
3. Click on "REGISTER"

You will receive an email shortly with your login credentials and you will be prompted to create a new password.

1. In case you already have your credentials, you may login by clicking on the top right section "login".
   
   
   

1. Enter your email address and password and go on "LOGIN"
   
   
    

If you can't find your login information, you can reset your password.

1. Click on "Login" on the homepage of our onlineshop
   
   
   
   
2. Click on  "Forgot your password?"
   
   
   
   
3. Please type in your email address (1.) in the pop-up window and proceed with "send email" (2.)
   
   

Perhaps you mistyped your email address or password. Please try again and be aware of capitalisation. If the problem persists, please reset your password or contact our customer service via mail or by phone: +44330 134 0134.

To be able to change your user data, please log in to our online shop with your personal access data.

1. Select "My account" in the top right-hand corner of the navigation menu (1.).
2. Your account overview will open up, in which you can select the category "Profile" on the left (under 2.). Then you can make the changes as you wish: 
3. You now have various options for adjusting your data. Under 2.1 change the personal data such as the name and under 2.2 your password.
    
   
   
   
4. If you want to change your name, the following mask will open in which you can enter the current data (2.1)
   
   

1. If you want to change your password, the following screen will open where you can update your password
   
    
   
   
2. In both forms you first enter the data and then confirm the entry with "Save".

To protect your data, you are automatically logged out of the online shop after a certain time of inactivity. To hinder the unauthorized access to your account it is not possible to remain logged in. 

You can however save your password within your browser, allowing you to access our shop quickly and easily. Simply click on ‘log in’ when opening the online shop and your browser remembers your login details.

If more than one person is granted access to the account we advise not to save your password, to protect any personal information.

To save your password within your browser please follow the steps listed below:

Chrome:

1. Open Chrome and click on the symbol consisting of three dots in the top right corner. Upon clicking a drop-down menu will appear, please select ‘Settings’.
   
   
   
   
2. A new window will emerge. Please scroll down until you see ‘Passwords and forms’ and select ‘Manage passwords’.
   
   
   
   
3. A new window offering you to save passwords will appear.
   
   
   

   Make sure the button is switched to blue to insure the functionality is turned on.

4. Now, open the Kloeckner online shop and login using your username and password. A popup in the top right corner will emerge, asking if you would like to save your password.
   
   

   
   Select ‘save’ to permanently save your login credentials for our online shop.

Firefox:

1. Open your browser and select the symbol in the top right corner consisting of three lines. Upon clicking, a drop-down menu will appear. Please select ‘Settings’.
   
   
   
   
2. On your left please choose ‘security and privacy’ and activate the function ‘Ask to save logins and passwords for websites’.
   
   
   
   
3. Now proceed by opening the Kloeckner online shop and login using your credentials. A pop-up window will appear asking for permission to save your password
4. Select ‘save’ to permanently save your login details for the online shop
   
   

Internet explorer:

1. Open your browser and select the gear wheel icon
2. Within the drop-down menu select ‘Internet options’
   
   
   
   
3. A popup window will emerge with a tab labelled "Content"
   Choose "Settings" beneath "AutoComplete"
   
   
   
   
4. Set a tick on ‘Username and password form’ as well as ‘Ask permission before saving passwords’
   
   
   
   
5. Now proceed by opening the Kloeckner online shop and login using your credentials. A pop-up window will appear asking for permission to save your password
   
   
   
   Proceed with "Save"

Yes, you can download an offer as a PDF file from the shopping basket. As soon as you have placed your products in the cart and opened it, the "Create offer" button is available at the top right.

So you have the possibility to create a non-binding offer online.

If you are a private customer you can not use our online shop. Currently the shop is only for commercial customer use.

To make your customer account in the online shop accessible to other employees, you can create as many users as you wish. In order to add a new user, you first have to login to the online shop.

1. Open ‘My Account’ located in the upper right corner
2. A new screen will open, click on 'Manage Users' on your left
    
   
   
   
3. Then select the button "Create new user" at the bottom right to open a new input mask
    
   

1. Proceed to enter the employees personal data in the provided sections (1.) and click on the missing check mark (2.)
   
   
   

1. Finally, press 'Save' (3.) to enable the employee.

The new user must register on the start page of the Kloeckner online shop with their e-mail address and customer number in order to create a new password.

1. The New user must request an e-mail under "1" with his e-mail address and the Klöckner customer number in order to be able to set his password
2. The New user can then log on to the Klöckner online shop under "2" and have access to the joint company account.

In the online shop you can use the company profile through different accesses of your colleagues & employees.

You can also assign a separate role to all logged in users, whereby the administrator rights are assigned by default and these can be limited.

Material Manager: add products to your shopping baskets, share them with your buyers in the shopping basket overview and request the order. You can also easily send your personal comments and notes to colleagues.

Purchasers: You have the same rights as a Material Manager. In addition, you check or confirm requests received from the Material Manager and make the purchase. You will be notified by e-mail about the open inquiries in the online shop.

Admin: You have the rights of Material Managers and Purchasers. You can also assign roles to different users.

To assign roles to individual employees of your company, please log into the online shop and click on your name in the top right-hand navigation menu and open the account overview (1. ).

Then you can select the "Manage Users" on the left and define each individual employee individually by clicking the "Edit" button (3. ).

A new window opens in which you can now adjust the role.

Choose the role an save the changes.

Your data is secured with us. Please click here for more information

Please contacting us via e-mail. Add an annotation in order to delete your private data.

To enable the quick and easy access to our online shop we advise you to set a bookmark. 

To avoid having to type in a URL and access the shop directly via a tab at the top of the window. Just a simple click away.

If you wish to set a bookmark for the Kloeckner online shop, please follow the instructions below.

Chrome:

1. Open the Kloeckner online shop in your browser
2. Select the star symbol in the top right corner of the window
   
   
   

   Insure to set ‘Bookmarks bar’ as a folder within the popup. To save your bookmark press ‘Done’

3. The next time you open your browser the online shop will be displayed in your bookmarks bar
   
   

Firefox:

1. Open the Kloeckner online shop in your browser
2. Select the star icon at the top right corner of the window
3. A drop-down menu will open, where you can enter an individual name and choose the folder 'Bookmark Toolbar'
   
   
   
   
4. Safe your changes with 'done'